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Email: support@vistrahealth.com
Cancelling an order:-
Please note, orders that are in the shipping system cannot be cancelled. Once an order has been shipped, we regret to say that we are unable to cancel and refund the cost of goods.
To prevent unnecessary CO2 generation during transport, we limit the distance our orders travel by shipping our orders directly to you from where they're manufactured.
Eliminating extra fulfilment centres might mean your order will take a little longer to arrive, but every air mile we avoid saves about 24kg of Co2 from entering the atmosphere.
United States
We aim to dispatch all orders within 1-5 business days. Sometimes during busy periods this can be longer. We allow up to 30 business days for delivery before a full refund is issued.
Priority Processing is an upgrade to the standard processing method which gives priority to the order in the warehouse/logistical system, and brings it to the front of the queue for shipment.
The shipping insurance upgrade entitles customers to a free replacement if parcels are lost or stolen in transit.
As soon your order ships out, you will receive an e-mail with a tracking number (which can take 24-48 hours to update).
If your order hasn't received a tracking update in a while, it's generally due to a courier error, and it will still more than likely be delivered within the shipping times displayed above.
However, if your order exceeded the delivery window or you need any help, feel free to contact us using the "Contact Us" portal on the website.
* Please make sure the items in your order are selected correctly because, once they're shipped, they can't be stopped/canceled in transit. When you receive your order, if you decide not to keep it or part of it, our 30-day return policy applies.